We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey without any misunderstandings between the tour escorts, the Company and you at any time. The Terms & conditions mentioned below, the tour registration form and any other printed material and brochures form the basis of our contract with you. You are required to read, understand properly and accept all the terms and conditions, before you register yourself/family/friend for the tour. Definitions “Passenger/Traveller/Tourist/You/Guest/Client” means the person/persons who are booked to travel on the tour. “Company/We/Us means Jelly Bean Holidays Pvt. Ltd.
1. Definition
Passenger(s)/You/Guest/Client/Traveller/Tourist/” means person/persons who are booked to travel on the tour. Company/We/Us means Jelly Bean Holidays Pvt. Ltd.Tour Means itinerary mentioned in the brochure. “Brochure” means itinerary in Annexure A. Both these terms can be used interchangeably.“Independent contractor” means any hotelier/hotel owner, Airline companies or shipping Company or Bus supplier or Railway or Ferry Boat/ Cruise/Coach owner/operator or any other person or organization who has been selected by the Company to render services to the Passenger(s) and who has agreed to render services to the Company.
"Tour Escort/Tour leader/Tour manager/ Tour Assistant" means person(s) who guides/assist tourists on tour/trips or guide with information about tourist attractions. Unless the context otherwise requires words, importing the masculine gender, shall also include feminine gender and vice versa, and the use of the singular shall include plural and vice versa.
2. Scope of Activity
We are basically travel and holiday organizers only. We do not own, operate or control any airline or any other mode of transport like shipping, railway, motor, buses, coaches, etc. or any hotel or restaurant, other facility or services mentioned in the itinerary. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. Thus, we are not liable and responsible for any injury, loss, personal harm, death or damage that may be caused to any person or property which may be caused by the act or default of the management or employees of any independent contractor and arising outside our normal selection and inspection process.
It is imperative that all the passengers who book with us with an intention of touring with us, shall abide by and strictly comply and observe all the terms and conditions laid down herein.
3. Signature & completion of the formalities at the time of booking
Guest's signature on the tour registration form or payment of the initial registration amount whichever earlier shall mean acceptance in totality of the 'Terms and Conditions' contained herein by the guest(s). In case of one or more, but not all guest(s) signing the 'Booking Form', it shall be deemed that the others have duly authorized the concerned signing passenger/s and everybody shall be deemed to have been bound by the terms and conditions mentioned herein.
There shall not arise any contract between the Company and guest(s) until the Company receives the initial tour registration amount as per the procedures in the brochure. The initial deposit just ensures a seat or participation on the tour but does not entitle any of the services such as air tickets, visas, hotel accommodations, until the full tour payment has been received by the Company. The full payment must be received in accordance with the procedures laid down in this MOU.
If full payment is not paid in time, the Company reserves the right to cancel the booking with subsequent loss of deposit and apply the cancellation charges as mentioned herein.
4. Travel Document
It shall be solely the responsibility of the guest to hold valid travel documents and statutory clearances, such as passports, visas, confirmed air/rail tickets, insurance and medical insurance certificates, any other document used to confirm an arrangement with service provider and other statutory certificates, to enable him/her to travel on tour.
All travel documents are non-transferable. All airline tickets must be issued in the name of the passport holder, some carrier may deny carriage if the name varies and the booking may be cancelled. Your passport must be valid for at least six months subsequent to the scheduled departure date of the tour with sufficient number of blank pages for visa purpose. It is the guest(s) responsibility to collect in time, their necessary travel documents or other documents from the booking office, which make them eligible to travel on tour. Prior to travel it is the responsibility of the Guests to check the schedule departure time of the airline or rail.
5. Medically Unfit Guest
If any guest is suffering from any serious kind of a medical ailment, which may be a concern to some or all co-passengers traveling on a group tour, then the company reserve full right to restrict that particular guest from traveling on group tour with Jelly Bean Holidays, unless specifically permitted by certified Doctor, vide medical certificate provided by the respective guest to the company. In case of non-discloser of his/her medically unfit status, then for the hygienical conditions the passenger shall have to travel by a separate transport at an additional cost to be paid immediately on tour solely by the guest.
The guest has to declare any other disease which may not directly cause any harm to other passengers, but may lead to complications on tour, at the time of booking and provide the doctor's fitness certificate to travel on tour.
6. Travelers who need special assistance
Group tours means the services provided are similar to all the guest's, special services can not be given to any specific person in a group tour. The Company will make reasonable attempt to accommodate the special needs of disabled travelers / senior citizen's if informed at the time of booking, but the Company shall not be held responsible in the event of it being unable to do so, nor shall be responsible in case of any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services are not equipped with wheel chair ramps. We regret that we cannot provide individual assistance to a passenger(s) for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion from guest's side must accompany travelers who need such assistance.
7. Payment
The registration amount paid at the time of booking, is a non-refundable and interest free amount. All the payments shall be paid in accordance with the procedure laid down below. The bookings will be processed only after the registration amount is paid in full. If guests fails to pay the final payment as per the instructions below, we reserve the right to cancel the reservation. In case of billing errors, we reserve the right to re-invoice with correct pricing. In case of dishonored cheques, passengers will have to pay INR.500/- for every such dishonor. A cheque dishonored is an offence under the Negotiable Instruments Act 1881 and the Company reserves its right to take necessary legal action as may be advised. In case the guest is booking the tour within 20 days of the departure ( subject to availability) will have to make all the payments by demand draft or cash (as per the tour). In this case cheques are not accepted.
8. Tour Price
The price of the tour quoted in our proposal has been calculated as per the rates prevailing at the time of printing of such proposal. The Company reserves the right to amend/alter the price published in such proposal in case of supplier rate fluctuations, currency fluctuations due to changes in the various cross rates of exchange, changes in various taxes, visa fees and/or fuel costs, before the date of departure. Any such increase in price must be paid for in full before tour departure by the guest. In such exceptional cases any increase in price during the tour must be paid in full by the guest during tour.
9. Passport
Passport is an official document and identity of an Indian Citizen issued by the government of India which is required whenever passenger intend to travel abroad. Passport is needed to possess the visa of that particular country guest is traveling to
Before submission of the passport to Jelly Bean Holidays for visa purpose kindly ensure below mentioned things:
Passport validity should be minimum 180 days from the arrival date of the tour in India.
Please check whether your passport has sufficient blank pages to obtain the visas for the respective countries
Please check the passport which you are submitting is not a damaged passport.
10. Taking care of your passport
Each and every passenger traveling on tour should take care of his/her own passport.
Due to any reason if you misplace your passport on tour then all the consequences thereafter like filling FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay food and transportation part will have to be booked and borne by the tourists themselves. Jelly Bean Holiday’s tour leader will not be able to stay back with you for any assistance as he has to proceed with the group. Getting the landing certificate or the new passport is the sole responsibility of the passengers. All local assistance will be on chargeable and to be paid by the guest.
11. Visa
Visa means 'Visitors Intending To Stay Abroad'. In other words the permission granted by the country the tourist wish to travel to. All passengers traveling on this Tour must be in possession of a valid visa.
To get the visa Jelly Bean Holidays assists for documentation and submission. All documents submitted to Jelly Bean Holidays Office for visa will be forwarded to the respective consulates on the dates as pre-defined by the concerned authority. The visa fees levied to the guests shall be the fees existing as on the date of submission of documents to the Consulate. In case of any increase in the existing visa fee structure of Embassy, guests shall be liable to pay the increased portion of the visa fee (i.e., increased visa fee paid by the guests at the time of submission of documents to the Consulate (-) existing visa fee paid by the guests at the time of payment of tour cost) to the Company which the Company shall further pay to the Consulate. We do not take responsibility of any rejection of visa due to lack of documents it is guest's responsibility and submit documents which supports his claim to get the visa.
It is at the sole discretion of the Consulate/Authorities to ask for original documents/to call for a personal interview of the passengers at any time. It is however at the discretion of the guest to attend to the personal interview, and Jelly Bean Holidays shall not incur any expenditure in case of guests visiting the consulate in any metro city of India for personal interview. Since, that the granting or rejecting visa is the sole prerogative of the concerned Consulate/Authorities even after submitting all relevant documents or attending personal interview the Company will not be held liable or responsible for the same. In case the Visa application is rejected by the concerned embassy/consulate or authorities, due to incomplete/delayed documents furnished by the passengers or due to any other reason whatsoever, or there are errors in the date of visa granted or scanned photographs on the visa, the Company shall not be liable or responsible for the same. All costs and charges in respect of the said application for the visa, shall be borne by the passenger only and same will be intimated by Company. If the passenger needs to cancel the tour due to rejection of visa or rejection of entry into the country, the cancellation charges of the Company will be applicable and shall be payable by the passenger. There will be no refund if the passenger, or any member of his party, is unable to travel due to the said reasons. Any fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authority in respect of Passport or Visa documents, then it will be sole responsibility of Guest.
12. Health and Insurance
It is advisable & highly recommended to acquire adequate Overseas Travel Insurance cover for protection from any expenses such as medical, legal, hospitalization, accident etc. For most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. claims to be handled with respective airlines and they settle as per their rules and regulations. Normally it is on weight basis and not on the value of goods inside baggage.
Note :- Please do not keep any valuables in cargo baggage rather we recommend our guest's not to carry valuables or money on tour.
13. Airlines
Any increase in airfare, airport taxes, visa charges, fuel surcharges after signing of this MOU, will have to be borne by the guests.
Please note – If you cancel the tour within 65 days prior to the departure Air Ticket Cancellation charges plus deposit forfeit charges will be applicable.
14. Deviations
If any guest wishes to deviate from the tour itinerary, the changes will be made subject to availability. For such deviation, the guest has to pay the additional supplementary cost in full before the tour departure, which may affect the guest's tour price.
15. Tour Price other than Ex-Mumbai
Tour price is based on departure from Mumbai, India, unless specifically mentioned. Passengers boarding flights from other places will have to pay the entire airfare difference and bear any additional expenses such as airport transfers, hotel stay etc. on their own.
16. Itinerary Changes and unavailability of Sights/ Places
All itineraries are well planned. These itineraries are based on certain ingredients like airline, ship or train. In case of the changes in these schedules itineraries will have the impact of the same. Airline companies may change their flight schedule depending on varying economic conditions and demand. Such changes in the airline schedules may indirectly impact our tour itineraries; accordingly, the Company reserves the right to change its schedule due to circumstances beyond its control. Such changes shall also cause variation by way of alterations / additions in the tour program/ on tour price. For the comfort and convenience of the guests or to meet the requirements of emergencies or to face the unavoidable circumstances we may sometimes change the direction, or slightly amend the itinerary, including the flight/train/coach routing. The said changes shall be intimated to you, prior to the start of the tour or on tour. If such alterations need any additional payment to be made then it will be collected from the guest on tour itself. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays certain facilities such as museums, restaurants, sightseeing tours, shopping time may be limited or not available for which there shall be no complaints /compensations and/or claiming of refunds.
Please Note: - City tour includes panoramic view of sightseeing places as mentioned in tour program. Unless specially mentioned from inside, it stands as panoramic view or a photo stop.
17. Hotel
We have taken care to select hotels at convenient locations, which are comfortable for the guests. Accommodation is generally provided on Twin sharing basis. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower and they shall be located in the center of the city or away from the center of the city. Air-conditioning, central heating and other facilities are solely at the hotelier's discretion, depending upon factors such as weather conditions, local systems, tour type, etc. In certain countries under certain climatic conditions the central air conditions plants are kept shut or there are no air conditioners at all
18. Single Occupancy
Single person traveling alone must pay single supplement charges . If single person travelling on tour seeks for a partner and the partner is available, twin sharing charges will be applicable. In case any of the partner gets canceled before the tour or on tour the other person has to pay single occupancy charges for the full tour or for part of the tour respectively.
Single room is usually single bedded room located on the corner of the Floor of the hotel at most of the national or international destinations.
19. Rooms
For all tours, accommodation in the hotels are made in standard rooms only (as per the tour itinerary). Guests will have to abide by the check-in and check-out time of the respective hotels. The check-in time for the hotels is 3 p.m. and check-out time for the hotel is at 12 noon. Early arrivals and late departures by joining & leaving guest's should be adjusted by the guests themselves as per the respective check-in and check-out timings for which additional cost may be applicable. Check in procedure depends solely on the hotel management. The Company advises guests to carry valuable items with them while leaving the hotel for sightseeing or outing. Do not keep any valuables money or important travel documents in your suitcase either it has to be kept in safe deposit lockets or to carry with you. In case of any loss, the Company does not hold any liability or responsibility for the same. Laundry, telephone, mini bar, alcohol, beverages and food not on the tour menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These additional services, if availed by the guest, have to be paid by the guest themselves or will be charged separately to the guest and shall be paid in full by the guest before leaving the hotel, ship/cruise or restaurant by the concerned authority. The Company shall not bear any liability towards the same.
20. Room Sharing
Shared room is the facility available to single traveler. Guest must co – operate with each other & make the trip enjoyable. If two single travellers decide to share the room and afterwards one of them get a friend or relative booked on the same tour then he/ she will have to stay on triple sharing. Please take care of your own belongings. Shared rooms have no smoking policy. Any misunderstandings or incidence like missing items or difference of opinion between each other will have to be settled between room partners. Tour leader will not interfere in the same and company is not responsible for any such loss or mishap. No relatives or friends are to be invited on tour by any guest's and such people are not allowed to use any of the services of the tour. Tour leader will not allow any such guest on tour, kindly be aware of the same.
21. Meals
There is a pre-set menu for meals as per the tour program. Packed meals would be served at some places. The type of meals are clearly indicated in the itinerary. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet for any particular guest, except to the extent mentioned in the itinerary and preferred by you. We, however, reserve the right to change the meal arrangements if circumstances make it necessary for us to do so. In the event of the guest missing any meal due to any reason, no claim can be made by the guest thereafter, for the meal he/she has missed and not utilized. Definition of Jain food :- In common terminologies Jain food means food without onion & garlic and it will be served at the time of our group's meals, no separate arrangements will be done , we will not assure that such meals will be served before sunset. Indian Lunches and Dinners are pre set and a-la carte is not possible. Breakfast will
be buffet which includes tea, coffee, cereal, juice, bread, butter, hot eggs and fresh fruits. Indian lunches are vegetarian lunches.
The menu is as mentioned below;
Lunches : 2 Veg dishes, dal, rice, roti or naan or puris, papad, pickle and desserts.
Dinners : 2 Veg and 1 Non Veg dishes, dal, rice, roti or naan or puris, papad, pickle and desserts.
22. Tours Coaches / Buses
We hire air-conditioned/air-cooled, luxury coaches. Such coaches may be equipped with an emergency washroom, however this facility is not to be used in lieu of the rest rooms at our frequent comfort stops. Incase, Guests wishes to use this facility, he need to pay tips to the driver directly. The size of the coaches/ Buses depends on the strength of the tour, accordingly seating capacity of the coaches vary, for smaller groups we use smaller vehicles and vice versa. The tour capacity is mostly of one coach but it is not restricted to one coach. We may operate the tour with more than one coach.
23. Cancellation
All bookings for airlines/hotel accommodation/ground transportation are blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are not used as per the respective contract.
If the guests desires to cancel the tour due to any reason, they shall make an application in writing to that effect within specified time limit along with the original receipt issued by the Company.
Cancellation charges for any ticket / Air reservation are applicable as per the rules of airlines/railways. Air ticket cancellation charges for special fares if paid by the guest are NON-REFUNDABLE. Any refund payable will be returned to the guests after receipt of the refund from respective airlines/railways after deducting the processing charges.
Please note: In case of services provided by State Government, private resort, independent contractor services where full deposit is required to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended, cancelled or
not utilized.
Cancellation fees will also apply as per their cancellation charges to any additional services including accommodations, independent contractor services and optional excursions reserved prior to, during and after the tour.
24. Refund
Refunds if any, for amendments and/or cancellations will be paid directly to the guests strictly by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange within 45 days, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments were in part or whole in foreign currency. No refund will be made in cash. No refund will be payable, for any unused portion of the tour, due to whatsoever reason.
Company reserve the right
a. To give admission to any person for any tour or FIT package or for currency exchange.
b. To cancel the application of any of the prospective guest without assigning any reason after acceptance of the deposit, but prior to commencement of the tour. In the event of the Company terminating the contract, the Company may refund the deposit without payment of any interest.
c. To terminate any guest on tour if the guest is not following the group decorum of the tour or misbehaves. In this case no refund or compensation will be given to the guest and he/ she will have to borne the expenses to be incurred for his/ her return travel.
25. Binding on passengers
In the event of the Company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such a tour or holiday has been booked, the guest(s) agrees to co-operate with the company's decision and shall accept the amendments/alternations or accept any alternative tour or holiday, which the Company may offer.
In an event of cancellation, cancellation charges shall apply as per the terms and conditions mentioned herein. In either case, the guest shall not be held entitled to, or the Company shall not be liable for any damages, additional expenses or any consequential losses suffered by him or to pay any amount as refund.
26. Liability & Responsibility
(1) The liability of the Company is restricted only to the making reservation in accordance with the group’s requirements. The liability of the Company will cease on the issue of a ticket, reservation and travel document to the group. Company is not liable for any loss of person or property caused or damaged or suffered by the guest on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the passenger to minimize such loss or damage will not constitute on admission of such liability or a waiver. To Hold Company Harmless and Indemnity the Company shall in no circumstances whatsoever be liable to the guest or any other person traveling for any loss or expense incurred due to:
(a) The company shall not be responsible if any guest's baggage, cash, jewellery or any other valuable(s) is lost due to theft or by any other reason whatsoever during the tour. Entire responsibility of taking care of their valuables shall lie on the guest(s).
(b) Train/flight delays, rescheduling/cancellation of train/flights, inter-connection occurring due to airline problem and/or any change in train/flight schedule or meals not being served.
(c) Any overstay expenses due to delay or changes in air, bus, ship, train or cancellation of special bogie or other services due to sickness, weather conditions, strike, war, quarantine, or any other cause whatsoever.
(d) Any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period due to any unavoidable circumstances and any reason beyond our control such as political, natural calamity, monument under renovation, VIP movement & security, heavy rush at sightseeing places, road traffic congestion etc.
(2) All the loss or expenses will have to be borne by the guest arising in any way out of this contract in respect of the tour, which exceeds the total amount paid or agreed to be paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever. If in the event of the guest(s) is booked on a particular train/airline on a particular date and due to certain reasons beyond the control of the Company the guest(s) is not allowed to board the train/flight, the guest(s) shall not hold the Company responsible for the same and no claim whatsoever can be made by the tour participant against the Company.
(3) The Company shall not be responsible for any loss of baggage by the airline or by independent contractor or their agents, hotel staff, bus/coach or while traveling etc. The Company shall not be responsible and/or liable for any damage or loss caused to the guest(s) due to reasons beyond the control of the Company. The Company is not liable for any loss due to negligence or technical fault or any other reason whatsoever due to change amendment or cancellation by Airline/Railway Authority.
(4) The Company will not be responsible for loss of baggage, allocation of seats, and food service in the aircraft.
(5) Any personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;
(6) In case of death while on tour applicable rules and procedures of law will be followed strictly and all the procedures pertaining to the death will have to be tackled and handled by the guest's or their relatives themselves.
27. Complaints or grievances:
If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof shall be handed over to the tour escort, to enable the Company to take up the matter with the independent contractor.
Any claim or complaint by the guest must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company beyond this period will be entertained and the Company shall incur no liability in respect thereof.
It is hereby declared that the amenities provided under the contract shall be available to the Company's managers including tour escorts, employees, servants and agents but not to the independent contractors selected by Company.
28. Jurisdiction
All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there-under shall be referred to and decided by the Court of competent jurisdiction at Mumbai only.
All disputes will be subject to jurisdiction of Mumbai courts only.
29. Privacy of Information:
We treat all information furnished by guest as confidential and will share only the necessary information with other guests, airline, hotels & service providers who will provide services to you on tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over the Company.
30. Photographs or Video Clips
Photographs / Video clips of the guests taken on tour or sent by guests for visa or any other purpose will be used for promotion purpose by Jelly Bean Holidays without asking for the permission and Jelly Bean Holidays reserves the rights to use such Photographs.
Each of these conditions shall be severable from other and if any provision is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.